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Analysts and users agree: Genesys Cloud is a leading contact center platform

That’s because it delivers:

  • The latest innovations and continuous deployment
  • An open platform for faster, simpler customization
  • Flexibility, scalability and security

So make it easier for you and your team — leverage the benefit of thousands of evaluation hours in these seven reports and consider Genesys Cloud.

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Analysts weigh in

Genesys Cloud is a leader. Get the comprehensive reports.

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Frost & Sullivan 2019

Genesys recognized as the 2019 Contact Center North American Company of the Year.

Frost & Sullivan 2018

Genesys named the 2018 North American Hosted/Cloud Contact Center Market Leader.

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Gartner MQ for CCaaS, North America

Genesys named a 2019 Leader in Contact Center as a Service North America, yet again.

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Ovum Decision Matrix

Genesys positioned as a leader in cloud-based contact center solutions – called out for broad technical capabilities and technology leadership.

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Real users weigh in

Genesys Cloud users are happy users. See the hands-on results.

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G2 Grid

Customers rank Genesys a leader in the Fall 2019 G2 Grid® Report for Contact Center Infrastructure Software.

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TrustRadius TrustMap

Genesys platforms are the most researched and deliver high satisfaction.

Genesys Cloud gives you the tools to transform your call center

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Use the latest digital and AI innovations right now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for platform and operational agility

Gain the advantage of a platform that spans sales, marketing and services, enabling the best and broadest customer and employee experience capabilities.

Rest easy with a modern SaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

What customers are saying

Get the reports