{"id":473608,"date":"2026-07-23T16:00:02","date_gmt":"2026-07-23T23:00:02","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/el-estado-de-la-experiencia-del-cliente"},"modified":"2026-07-24T11:35:55","modified_gmt":"2026-07-24T18:35:55","slug":"state-of-cx","status":"publish","type":"resources","link":"https:\/\/neverland.genesys.com\/es-mx\/resources\/state-of-cx","title":{"rendered":"El estado de la experiencia del cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1781622358216{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;hero&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;px-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Informe El Estado de la Experiencia del Cliente 2026<\/h1>\n<p class=\"text-20\">Las expectativas de los clientes est\u00e1n aumentando, lo que crea nuevas oportunidades para las empresas en la era de los agentes. Basado en los insights de 5,811 consumidores y 1,560 l\u00edderes de CX y negocios en todo el mundo, este informe revela c\u00f3mo las organizaciones l\u00edderes est\u00e1n utilizando la IA y la innovaci\u00f3n en CX para generar lealtad e impulsar resultados comerciales medibles.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column background_color=&#8221;bgc-white&#8221; width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; el_class=&#8221;form-card px-2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\">Obt\u00e9n tu copia del informe 2026<\/h2>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Bienvenido de nuevo,<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u00bfNo es usted?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UDbIAM\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608?thankyou=473608&page_type=resources&page_attr=Informe%3BWhite%20paper\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"es-mx\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"473608\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nombre\">\n        <label for=\"fe190\">Nombre<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Apellido\">\n        <label for=\"fe191\">Apellido<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vicepresidente<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Ingeniero \/ arquitecto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Socio<\/option><option value=\"Staff\">Personal<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe219\">Nivel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Reclamos<\/option><option value=\"Collections\">Cobranzas<\/option><option value=\"Contact Center Management\">Gesti\u00f3n del centro de contacto<\/option><option value=\"Customer Experience\">Experiencia del cliente<\/option><option value=\"Customer Service\">Servicio al Cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Canales digitales y de comercio electr\u00f3nico<\/option><option value=\"Finance\">Finanzas<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnolog\u00edas de la informaci\u00f3n<\/option><option value=\"IT Architecture\">Arquitectura de TI<\/option><option value=\"IT Infrastructure\">Infraestructura de TI<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Mercadeo<\/option><option value=\"Operations \/ Process Management\">Gesti\u00f3n de operaciones \/ procesos<\/option><option value=\"Production Management\">Gesti\u00f3n de la producci\u00f3n<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Ventas<\/option><option value=\"Unknown\">Desconocido<\/option>\n        <\/select>\n        <label for=\"fe218\">Funci\u00f3n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Tel\u00e9fono\">\n        <label for=\"fe215\">Tel\u00e9fono<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds\n<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Ciudad\/Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Ciudad\">\n        <label for=\"fe226\">Ciudad<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banca<\/option><option value=\"Business Services\">Servicios empresariales<\/option><option value=\"Capital Markets\">Mercado de Capitales<\/option><option value=\"Communications\">Comunicaciones<\/option><option value=\"Consumer Products\">Bienes de Consumo<\/option><option value=\"Defense & Intelligence\">Defensa e Inteligencia<\/option><option value=\"Education & Non-Profit\">Educaci\u00f3n y Sin \u00c1nimo de Lucro<\/option><option value=\"Energy & Utilities\">Energ\u00eda y Servicios P\u00fablicos<\/option><option value=\"Entertainment\">Entretenimiento<\/option><option value=\"Government\">Gobierno<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Biociencias<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufactura<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Proveedores<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Tecnolog\u00eda<\/option><option value=\"Travel & Hospitality\">Viajes & Hoteleria<\/option><option value=\"Retail Banking\">Banca de Retail<\/option><option value=\"Other\">Otro<\/option>\n        <\/select>\n        <label for=\"fe221\">Industria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas investigando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de negocio<\/option><option value=\"Comparing solutions\">Comparando soluciones<\/option><option value=\"Ready for a conversation\">Listo para una conversaci\u00f3n<\/option>\n        <\/select>\n        <label for=\"fe222\">Nivel de Inter\u00e9s<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">De 1 a 20<\/option><option value=\"21-50\">Entre 21 y 50<\/option><option value=\"51-100\">Entre 50 y 100<\/option><option value=\"101-300\">Entre 101 y 300<\/option><option value=\"301-500\">Entre 301 y 500<\/option><option value=\"501-1000\">Entre 501 y 1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No tengo un Centro de Contacto<\/option><option value=\"Don't Know\">No lo s\u00e9<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de Agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">S\u00ed. Deseo recibir informaci\u00f3n de Genesys por correo electr\u00f3nico o tel\u00e9fono.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Quiero ser contactado por un especialista de CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Asset\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"El estado de la experiencia del cliente\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608?thankyou=473608&page_type=resources&page_attr=Informe%3BWhite%20paper\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Obt\u00e9n el informe\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Obt\u00e9n el informe\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Al proporcionar su informaci\u00f3n, usted acepta nuestra \n <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/span><\/div><\/div><\/form><\/div>[vc_raw_js]JTNDc2NyaXB0JTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZjZG4uanNkZWxpdnIubmV0JTJGbnBtJTJGY2hhcnQuanMlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElM0NzY3JpcHQlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRmNkbi5qc2RlbGl2ci5uZXQlMkZucG0lMkZjaGFydGpzLXBsdWdpbi1kYXRhbGFiZWxzJTIyJTNFJTNDJTJGc2NyaXB0JTNFJTBBJTNDc2NyaXB0JTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZjZG4uanNkZWxpdnIubmV0JTJGbnBtJTJGY2hhcnRqcy1wbHVnaW4tYW5ub3RhdGlvbiUyMiUzRSUzQyUyRnNjcmlwdCUzRSUyMA==[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;no-gutters&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_single_image image=&#8221;634220&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; el_class=&#8221;mt-4 px-2 py-2 rounded-lg&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;banner&#8221;]<\/p>\n<p class=\"h5 mb-0 title\"><img decoding=\"async\" class=\"alignnone size-full wp-image-628907\" src=\"https:\/\/www.genesys.com\/media\/Book_Functional-Icon.png\" alt=\"\" width=\"28\" height=\"21\" \/>Informe &#8220;El Estado de la Experiencia del Cliente&#8221; 2026<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Obt\u00e9n el informe completo<\/a><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;mt-4&#8243;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-3&#8243;][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Los consumidores te comparan con sus mejores experiencias<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; el_class=&#8221;pb-2&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;&#8221;]PGRpdiBjbGFzcz0iY2hhcnQtY29sdW1uIj4KICAgIDxkaXYgaWQ9ImRvbnV0LWNvbnRhaW5lci0xIiBjbGFzcz0iIj4KICAgICAgICA8Y2FudmFzIGlkPSJkb251dC0xIiB3aWR0aD0iMTgwIiBoZWlnaHQ9IjE4MCI+PC9jYW52YXM+CiAgICAgICAgIDxkaXYgY2xhc3M9ImRvbnV0LWNlbnRlciI+PC9kaXY+CiAgICA8L2Rpdj4KICAgIDxkaXYgY2xhc3M9ImNoYXJ0LXN0YXQiPgogICAgICAgIDxwIGNsYXNzPSJoMyI+OTIlPC9wPgogcXVpZXJlbiBxdWUgbGFzIG9yZ2FuaXphY2lvbmVzIGlndWFsZW4gbGEgbWVqb3IgZXhwZXJpZW5jaWEgcXVlIGhhbiB0ZW5pZG8KICAgICAgICA8L2Rpdj4KPC9kaXY+[\/vc_raw_html][vc_raw_js]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width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;&#8221;]PGRpdiBjbGFzcz0iY2hhcnQtY29sdW1uIj4KICAgIDxkaXYgaWQ9ImRvbnV0LWNvbnRhaW5lci0yIiBjbGFzcz0iIj4KICAgICAgICA8Y2FudmFzIGlkPSJkb251dC0yIiB3aWR0aD0iMTgwIiBoZWlnaHQ9IjE4MCI+PC9jYW52YXM+CiAgICAgICAgIDxkaXYgY2xhc3M9ImRvbnV0LWNlbnRlciI+PC9kaXY+CiAgICA8L2Rpdj4KICAgIDxkaXYgY2xhc3M9ImNoYXJ0LXN0YXQiPgogICAgICAgIDxwIGNsYXNzPSJoMyI+OTQlPC9wPgp2YWxvcmFuIGVsIHNlcnZpY2lvIGFsIGNsaWVudGUgZWZpY2llbnRlIHRhbnRvIGNvbW8gbGEgZW1wYXTDrWEKICAgICAgICA8L2Rpdj4KPC9kaXY+[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;&#8221;]PGRpdiBjbGFzcz0iY2hhcnQtY29sdW1uIj4KICAgIDxkaXYgaWQ9ImRvbnV0LWNvbnRhaW5lci0zIiBjbGFzcz0iIj4KICAgICAgICA8Y2FudmFzIGlkPSJkb251dC0zIiB3aWR0aD0iMTgwIiBoZWlnaHQ9IjE4MCI+PC9jYW52YXM+CiAgICAgICAgIDxkaXYgY2xhc3M9ImRvbnV0LWNlbnRlciI+PC9kaXY+CiAgICA8L2Rpdj4KICAgIDxkaXYgY2xhc3M9ImNoYXJ0LXN0YXQiPgogICAgICAgIDxwIGNsYXNzPSJoMyI+ODUlPC9wPgpnYXN0YXJvbiBtZW5vcyBvIGRlamFyb24gZGUgY29tcHJhciBkZXNwdcOpcyBkZSB1bmEgbWFsYSBleHBlcmllbmNpYQogICAgICAgIDwvZGl2Pgo8L2Rpdj4=[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row el_class=&#8221;pb-2&#8243;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;center-heading&#8221;]<\/p>\n<h2 style=\"text-align: center;\">La infraestructura obsoleta es el desaf\u00edo n\u00famero 1 que enfrentan los l\u00edderes de CX<\/h2>\n<p class=\"text-18\" style=\"text-align: center;\">Por primera vez desde 2023, la infraestructura obsoleta es el principal desaf\u00edo de CX, lo que pone en riesgo los recorridos conectados y la escala de la IA.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;list-item&#8221;]<\/p>\n<h3>Los sistemas desconectados est\u00e1n frenando la CX<\/h3>\n<ul>\n<li>Operar con una infraestructura de CX obsoleta es el mayor desaf\u00edo operativo citado por los l\u00edderes de CX<\/li>\n<li>El 48% de las empresas no transfiere la informaci\u00f3n ya compartida a un agente humano<\/li>\n<li>La infraestructura obsoleta es el mayor desaf\u00edo operativo seg\u00fan los l\u00edderes de CX<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;632452&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pb-2&#8243;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>La inteligencia artificial est\u00e1 transformando las expectativas de los consumidores.<\/h3>\n<p class=\"text-18\">El uso diario de la IA por parte de los consumidores est\u00e1 elevando el est\u00e1ndar de lo que se considera excelente: respuestas instant\u00e1neas, sin tener que repetir el contexto.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;&#8221;]PGRpdiBjbGFzcz0id3BiX3RleHRfY29sdW1uIHN0YXQiPgogIDxwIGNsYXNzPSJoMiBudW1iZXItY291bnRlciIgZGF0YS10YXJnZXQ9Ijc2Ij48L3A+CiAgPHA+ZXNwZXJhbiBxdWUgbGEgSUEgbWVqb3JlIGxhIGNhbGlkYWQgZGVsIHNlcnZpY2lvPC9wPgo8L2Rpdj4=[\/vc_raw_html][\/vc_column][vc_column 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background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;list-item&#8221;]<\/p>\n<h3>La era ag\u00e9ntica exige un nuevo modelo operativo de CX<\/h3>\n<ul>\n<li>El 40% de las organizaciones de CX ya utilizan IA ag\u00e9ntica<\/li>\n<li>En promedio, los l\u00edderes de CX planean invertir el 30% de los presupuestos de servicio al cliente en tecnolog\u00edas de CX impulsadas por IA<\/li>\n<li>Los proyectos de IA que no se han escalado son la segunda barrera m\u00e1s importante para ofrecer recorridos fluidos<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;632453&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243;][vc_single_image image=&#8221;632454&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;list-item&#8221;]<\/p>\n<h2>\u00bfQu\u00e9 tan importante es cambiar de canal sin tener que repetir la informaci\u00f3n?<\/h2>\n<p class=\"text-18\">El 95% de los consumidores dice que mantener el contexto entre canales es importante, y la mayor\u00eda lo considera extremadamente importante. Las transferencias fallidas pueden fortalecer o destruir la lealtad del cliente.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243;][vc_single_image image=&#8221;632455&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;list-item&#8221;]<\/p>\n<h2>El camino a seguir<\/h2>\n<p class=\"text-18\">El camino a seguir es uno conectado. Los l\u00edderes est\u00e1n invirtiendo en plataformas de CX que unifican personas, sistemas, datos e IA. Cuando el contexto sigue al cliente, la IA tiene la base para actuar, y cada interacci\u00f3n construye lealtad en lugar de erosionarla.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1781626722241{margin-top: 40px !important;margin-bottom: 80px !important;background-image: url(https:\/\/www.genesys.com\/media\/quote-section_image.png?id=629572) !important;}&#8221; el_class=&#8221;quote-section&#8221;][vc_row min_height=&#8221;757px&#8221;][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1781626514825{padding-top: 32px !important;padding-right: 32px !important;padding-bottom: 32px !important;padding-left: 32px !important;}&#8221;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-32\">Una plataforma de CX unificada puede integrar IA, canales, datos y flujos de trabajo en un entorno conectado. Esto brinda a los equipos el contexto que necesitan para trabajar de manera efectiva y coordinar acciones entre sistemas.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1781622358216{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;hero&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;px-0&#8243;][vc_column_text css=&#8221;&#8221;] Informe El Estado de la Experiencia del Cliente 2026 Las expectativas de los clientes est\u00e1n aumentando, lo que crea nuevas oportunidades para las empresas en la era de los agentes. Basado en los insights de 5,811 consumidores y 1,560 l\u00edderes [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":634213,"template":"","tax_priority":[54],"tax_contenttheme":[14932],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16637,16754],"tax_buyer_persona":[16889],"tax_sector":[16948,16930,16996,17018,17038,17064],"tax_segment":[],"class_list":["post-473608","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-improve-customer-experience-es-mx","tax_buying_job-job-1-problem-identification-es-mx","tax_buying_job-job-6-consensus-creation-es-mx","tax_buyer_persona-business-es-mx","tax_sector-healthcare-es-mx","tax_sector-financial-es-mx","tax_sector-industrial-es-mx","tax_sector-public-es-mx","tax_sector-retail-es-mx","tax_sector-technology-es-mx","tax_content_type-report-es-mx","tax_content_type-white-paper-es-mx"],"acf":[],"_links":{"self":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":21,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608\/revisions"}],"predecessor-version":[{"id":634228,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/resources\/473608\/revisions\/634228"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/634213"}],"wp:attachment":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=473608"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=473608"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=473608"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=473608"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=473608"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=473608"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=473608"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=473608"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=473608"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=473608"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=473608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}