{"id":629856,"date":"2026-06-18T11:39:57","date_gmt":"2026-06-18T18:39:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=629856"},"modified":"2026-07-22T08:16:43","modified_gmt":"2026-07-22T15:16:43","slug":"genesys-speech-and-text-analytics-and-virtual-supervisor","status":"publish","type":"webinars","link":"https:\/\/neverland.genesys.com\/es-mx\/webinars\/genesys-speech-and-text-analytics-and-virtual-supervisor","title":{"rendered":"Webinar: Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text css=”” el_class=”mb-1″]<\/p>\n

AI Webinar Series<\/strong><\/h6>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia<\/h1>\n

Fecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026 \ufe31\u00a0 Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_id=”form” offset=”vc_col-lg-offset-1 vc_col-lg-5″]

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Thanks for joining us!<\/h5>\n

While we get the webinar recording ready, here are some ways to keep exploring and stay connected.<\/p>\n\n

\n Get started<\/a>\n Events & webinars<\/a><\/div>\n <\/div>\n <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

C\u00f3mo ayudar a supervisores y equipos a mejorar desempe\u00f1o y calidad en tiempo real<\/strong><\/p>\n

A medida que las expectativas de los clientes aumentan y las interacciones se vuelven m\u00e1s complejas, las organizaciones necesitan una mayor visibilidad de cada conversaci\u00f3n. Descubre c\u00f3mo Genesys transforma las interacciones de voz y digitales en inteligencia accionable, mejora la gesti\u00f3n de calidad y fomenta una cultura de mejora continua del desempe\u00f1o en toda tu fuerza laboral.<\/p>\n

\u00danete a esta sesi\u00f3n para explorar nuestras capacidades avanzadas de speech and text analytics junto con las funcionalidades l\u00edderes de Virtual Supervisor. Nuestros expertos en workforce engagement management compartir\u00e1n mejores pr\u00e1cticas para utilizar an\u00e1lisis de sentimiento y empat\u00eda, detecci\u00f3n de temas, b\u00fasqueda y an\u00e1lisis de contenido, as\u00ed como AI scoring e insights.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-md-offset-1 vc_col-md-5″][vc_column_text css=””]<\/p>\n

\u00bfPor qu\u00e9 participar?<\/strong><\/p>\n

[\/vc_column_text][vc_column_text ct_style=”key-list” css=”” ct_key=”01″]Descubre c\u00f3mo Virtual Supervisor mejora el desempe\u00f1o y engagement de los equipos[\/vc_column_text][vc_column_text ct_style=”key-list” css=”” ct_key=”02″]Aprende mejores pr\u00e1cticas para an\u00e1lisis de sentimiento y empat\u00eda[\/vc_column_text][vc_column_text ct_style=”key-list” css=”” ct_key=”03″]Descubre c\u00f3mo Admin Copilot simplifica y acelera tareas administrativas[\/vc_column_text][vc_column_text ct_style=”key-list” css=”” ct_key=”04″]Obt\u00e9n insights pr\u00e1cticos para maximizar el desempe\u00f1o y los resultados de la plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Conoce los speakers:<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” el_class=”justify-content-center” css=”.vc_custom_1754501852048{padding-bottom: 60px !important;}”][vc_column width=”1\/2″]

\"Oscar<\/div>

Oscar Camarillo<\/p>

AI and Experience Orchestration Director, Genesys<\/p><\/div><\/div>

<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]
\"Camila<\/div>

Camila Chavarro<\/p>

Senior Solution Consultant, Genesys<\/p><\/div><\/div>

<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Pr\u00f3ximas series:<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″]

Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\n
Agentic Virtual Agents<\/em><\/h6>\n

Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026
\nHora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,
\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div>

Registrarme<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\n
Genesys Agent Copilot and Routing<\/em><\/h6>\n

Fecha:<\/strong> Jueves 13 de agosto, 2026
\nHora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,
\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div>

Registrarme<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\n
Journey Management and Admin Copilot<\/em><\/h6>\n

Fecha:<\/strong> Jueves 6 de agosto, 2026
\nHora: 10AM CDMX, 11AM Bogot\u00e1, Lima,
\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n<\/div><\/div>

Registrarme<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text css=”” el_class=”mb-1″] AI Webinar Series [\/vc_column_text][vc_column_text css=””] Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia Fecha: Mi\u00e9rcoles 15 de julio, 2026 \ufe31\u00a0 Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo [\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_id=”form” offset=”vc_col-lg-offset-1 […]<\/p>\n","protected":false},"author":1144,"featured_media":627076,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-629856","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":true,"resource_next_steps":[{"ID":626332,"post_author":"1144","post_date":"2026-05-28 10:29:33","post_date_gmt":"2026-05-28 17:29:33","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n

AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n

Genesys Agent Copilot and Routing: La experiencia correcta, en el momento correcto<\/h1>\r\n

Fecha:<\/strong> Jueves 13 de agosto, 2026 \ufe31\u00a0 Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJUIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n

C\u00f3mo ayudar a tus agentes a tomar mejores decisiones en tiempo real<\/strong><\/p>\r\n

A medida que la IA contin\u00faa evolucionando m\u00e1s all\u00e1 de la automatizaci\u00f3n hacia una orquestaci\u00f3n inteligente, Genesys est\u00e1 transformando la forma en que las interacciones con los clientes se enrutan, gestionan y optimizan en tiempo real.<\/p>\r\n

Descubre c\u00f3mo el enrutamiento inteligente conecta a los clientes con el recurso adecuado de manera instant\u00e1nea, mientras que Copilot proporciona a los agentes orientaci\u00f3n contextual que impulsa la confianza, la eficiencia y un impacto medible.<\/p>\r\n

Como continuaci\u00f3n de nuestra sesi\u00f3n anterior sobre Agentic Virtual Agent, esta sesi\u00f3n profundiza en las capacidades avanzadas de enrutamiento impulsadas por IA y explora las potentes funcionalidades adicionales de Genesys Agent Copilot.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n

\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n

Comprende c\u00f3mo el enrutamiento avanzado impulsado por IA optimiza las interacciones con los clientes.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n

Descubre c\u00f3mo Agent Copilot ayuda a los agentes con inteligencia en tiempo real.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n

Aprende c\u00f3mo las recomendaciones impulsadas por IA mejoran la eficiencia y los resultados.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Conoce un adelanto de la hoja de ruta de Agent Copilot y los pr\u00f3ximos desarrollos.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Conoce a los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626378\" name=\"Juan Carlos Tom\u00e1s\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"629772\" name=\"Arnaldo Sanfurgo\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400056774{background-color: #F1EFEA !important;}\"]\r\n

Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n
Agentic Virtual Agents<\/em><\/h6>\r\nFecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\nHora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Reg%C3%ADstrarme|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400334882{background-color: #F1EFEA !important;}\"]\r\n
Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n
Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\nFecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026\r\nHora:<\/strong> Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Reg%C3%ADstrarme|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779988992967{background-color: #F1EFEA !important;}\"]\r\n
Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\r\n
Journey Management and Admin Copilot<\/em><\/h6>\r\nFecha:<\/strong> Jueves 6 de agosto, 2026\r\nHora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Reg%C3%ADstrarme|target:_blank\"][\/vc_column][vc_column][component_card][\/component_card][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]","post_title":"Webinar: Genesys Agent Copilot and Routing: La experiencia correcta, en el momento correcto","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-copilot-and-routing","to_ping":"","pinged":"","post_modified":"2026-06-17 14:20:39","post_modified_gmt":"2026-06-17 21:20:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&p=626332","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626399,"post_author":"1144","post_date":"2026-05-28 10:17:37","post_date_gmt":"2026-05-28 17:17:37","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n
AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n

Orquestando experiencias: Journey Management y Admin Copilot<\/h1>\r\n

Fecha:<\/strong> Jueves 6 de agosto, 2026 \ufe31\u00a0 Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJFIA2\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]La nueva forma de entender lo que viven tus clientes<\/strong>\r\n

Los journeys de los clientes son cada vez son m\u00e1s complejos, y las organizaciones necesitan herramientas integrales e inteligentes para gestionar sus entornos de manera eficiente. Descubre c\u00f3mo la inteligencia a nivel de journey, combinada con soporte administrativo impulsado por IA, ayuda a los equipos a optimizar experiencias mientras simplifican la gesti\u00f3n diaria de la plataforma.<\/p>\r\n

\u00danete a esta sesi\u00f3n para explorar las capacidades de Genesys Cloud Journey Management y Admin Copilot, dise\u00f1adas para optimizar y simplificar tu entorno Genesys. Esta sesi\u00f3n demostrar\u00e1 c\u00f3mo Journey Flows y las herramientas inteligentes de administraci\u00f3n generan un impacto medible.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n

\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubre c\u00f3mo Journey Management ofrece visibilidad end-to-end de las interacciones con clientes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprende c\u00f3mo Journey Flows ayuda a identificar oportunidades de optimizaci\u00f3n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Comprende c\u00f3mo la detecci\u00f3n de b\u00fasqueda de contenido generan insights accionables[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Descubre c\u00f3mo AI scoring e insights fortalecen la gesti\u00f3n de calidad[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Conoce los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626414\" name=\"Leonardo Ort\u00edz\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"626415\" name=\"Rodrigo Sanchez\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779401409240{background-color: #F1EFEA !important;}\"]\r\n

Webinar: La pr\u00f3xima evoluci\u00f3n de la IA en Genesys<\/strong><\/h5>\r\n
Agentic Virtual Agents<\/em><\/h6>\r\nFecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026\r\nHora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779402683308{background-color: #F1EFEA !important;}\"]\r\n
Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n
Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\nFecha:<\/strong>\u00a0Mi\u00e9rcoles 15 de julio, 2026\r\nHora:<\/strong>\u00a0Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779988613383{background-color: #F1EFEA !important;}\"]\r\n
Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\r\n
Genesys Agent Copilot and Routing<\/em><\/h6>\r\nFecha:<\/strong> Jueves 13 de agosto, 2026\r\nHora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-copilot-and-routing|title:Registrarme\"][\/vc_column][\/vc_row]","post_title":"Webinar: Orquestando experiencias con Journey Management y Admin Copilot","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-journey-management-and-admin-copilot","to_ping":"","pinged":"","post_modified":"2026-05-29 13:23:29","post_modified_gmt":"2026-05-29 20:23:29","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&p=626399","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626390,"post_author":"1144","post_date":"2026-05-28 09:52:59","post_date_gmt":"2026-05-28 16:52:59","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n
AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n

Da conversa <\/span><\/span>ao<\/span><\/span> resultado<\/span><\/span>: <\/span><\/span>como<\/span><\/span> a<\/span><\/span> IA <\/span><\/span>converte<\/span><\/span> cada<\/span><\/span> intera\u00e7\u00e3o<\/span><\/span> em<\/span><\/span> decis\u00f5es<\/span><\/span> de <\/span><\/span>neg\u00f3cio<\/span><\/span>\u200b<\/span><\/h1>\r\nDescubra como transformar cada <\/span><\/span>conversa em intelig\u00eancia acion\u00e1vel para <\/span><\/span>melhorar a experi\u00eancia do cliente e o <\/span><\/span>desempenho das equipes.<\/span><\/span>\u200b<\/span>\r\n\r\nData: Quarta-feira, 12 de agosto de 2026 \ufe31 Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVuIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n

Como ajudar supervisores e equipes a melhorar desempenho e qualidade em tempo real<\/strong><\/p>\r\n

Todos os dias, milhares de conversas geram informa\u00e7\u00f5es valiosas sobre o comportamento dos clientes, o desempenho das equipes e oportunidades de melhoria. O desafio \u00e9 transformar esse volume de dados em decis\u00f5es que realmente gerem impacto para o neg\u00f3cio.<\/p>\r\n

Participe deste webinar e descubra como utilizar IA para transformar intera\u00e7\u00f5es em intelig\u00eancia acion\u00e1vel. Veja como identificar tend\u00eancias, compreender o sentimento dos clientes, melhorar a qualidade do atendimento e apoiar decis\u00f5es que impulsionam melhores resultados para clientes, equipes e para a opera\u00e7\u00e3o.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n

Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubra como o Virtual Supervisor ajuda a melhorar o desempenho e o engajamento das equipes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprenda as melhores pr\u00e1ticas para an\u00e1lise de sentimento e empatia[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Descubra como o Admin Copilot simplifica e acelera tarefas administrativas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Obtenha insights pr\u00e1ticos para maximizar o desempenho e os resultados da plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630118\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630119\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785158941432{background-color: #F1EFEA !important;}\"]\r\n

IA que resolve do in\u00edcio ao fim: menos esfor\u00e7o, mais <\/span><\/span>resolu\u00e7\u00e3o<\/span><\/span>\u200b<\/span>\r\n<\/strong><\/h5>\r\n
Veja como aumentar a taxa de resolu\u00e7\u00e3o no primeiro contato e reduzir o esfor\u00e7o do cliente.<\/h6>\r\nData:<\/strong> Quarta-feira, 05 de agosto de 2026\r\nHor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785158973218{background-color: #F1EFEA !important;}\"]\r\n
Webinar: Roteamento inteligente e suporte em tempo real para <\/span><\/span>equipes de alta performance<\/span><\/span>\u200b<\/span><\/strong><\/h5>\r\n
Veja como direcionar cada cliente ao <\/span><\/span>agente certo e equipar suas equipes com <\/span><\/span>as informa\u00e7\u00f5es certas para reduzir o <\/span><\/span>tempo de atendimento e aumentar a <\/span><\/span>efici\u00eancia operacional.<\/span><\/span>\u200b<\/span><\/h6>\r\nData:<\/strong> Quarta-feira, 26 de agosto de 2026\r\nHor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785158990335{background-color: #F1EFEA !important;}\"]\r\n
Webinar: Menos abandono, mais convers\u00e3o: otimize cada etapa <\/span><\/span>da jornada do cliente<\/span><\/span>\u200b<\/span>\r\n<\/strong><\/h5>\r\n
Identifique os momentos cr\u00edticos que <\/span><\/span>geram abandono e transforme dados em <\/span><\/span>decis\u00f5es que aumentam a convers\u00e3o e <\/span><\/span>reduzem custos.<\/span><\/span>\u200b<\/span><\/h6>\r\nData:<\/strong> Quarta-feira, 19 de agosto de 2026\r\nHor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: Da conversa ao resultado como a IA converte cada intera\u00e7\u00e3o em decis\u00f5es de neg\u00f3cio\u200b","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-speech-and-text-analytics-and-virtual-supervisor","to_ping":"","pinged":"","post_modified":"2026-07-27 06:30:07","post_modified_gmt":"2026-07-27 13:30:07","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&p=626390","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626285,"post_author":"1144","post_date":"2026-05-28 09:34:41","post_date_gmt":"2026-05-28 16:34:41","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n
AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n

Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys<\/h1>\r\n

Fecha:<\/strong> Mi\u00e9rcoles 24 de junio, 2026 \ufe31\u00a0 Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscribirme\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UJ5IAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n

Las organizaciones est\u00e1n evolucionando m\u00e1s all\u00e1 de la automatizaci\u00f3n tradicional hacia soluciones m\u00e1s inteligentes y aut\u00f3nomas.<\/strong><\/p>\r\n

Genesys est\u00e1 liderando este camino con una estrategia centrada en IA ag\u00e9ntica, dise\u00f1ada para ofrecer mayor adaptabilidad, personalizaci\u00f3n e impacto en el negocio. Genesys Cloud\u2122 Agentic Virtual Agents marca un momento clave en la evoluci\u00f3n de la experiencia del cliente impulsada por IA.<\/p>\r\n

Mira esta sesi\u00f3n y descubre nuestro enfoque distintivo para construir soluciones de IA en la era de la IA ag\u00e9ntica. Presentaremos nuestra m\u00e1s reciente innovaci\u00f3n, Agentic Virtual Agents, incluyendo una demostraci\u00f3n en vivo y un recorrido guiado sobre lo f\u00e1cil que es configurarlo e implementarlo.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n

\u00bfPor qu\u00e9 participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n

Descubre c\u00f3mo Genesys est\u00e1 redefiniendo la IA con un enfoque centrado en IA ag\u00e9ntica<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n

Explora c\u00f3mo los agentes de IA aut\u00f3nomos pueden elevar la experiencia del cliente<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n

Obt\u00e9n insights sobre casos de uso pr\u00e1cticos que puedes aplicar.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]\r\n

Mira una demostraci\u00f3n en vivo de Agentic Virtual Agents en acci\u00f3n<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Conoce los speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"626380\" name=\"Leonardo Ort\u00edz\" title=\"AI and Experience Orchestration Director\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"627013\" name=\"Jes\u00fas Giraldo\" title=\"Senior Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n

Pr\u00f3ximas series:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779400342530{background-color: #F1EFEA !important;}\"]\r\n

Webinar: IA que escucha, analiza y ayuda a mejorar cada experiencia<\/strong><\/h5>\r\n
Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\nFecha:<\/strong> Mi\u00e9rcoles 15 de julio, 2026\r\nHora:<\/strong> Hora: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779986516728{background-color: #F1EFEA !important;}\"]\r\n
Webinar: Orquestando experiencias para el journey del cliente<\/strong><\/h5>\r\n
Journey Management and Admin Copilot<\/em><\/h6>\r\nFecha:<\/strong> Jueves 6 de agosto, 2026\r\nHora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Registrarme\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1779986521977{background-color: #F1EFEA !important;}\"]\r\n
Webinar: La experiencia correcta en el momento correcto<\/strong><\/h5>\r\n
Genesys Agent Copilot and Routing<\/em><\/h6>\r\nFecha:<\/strong> Jueves 13 de agosto, 2026\r\nHora<\/strong>: 10AM CDMX, 11AM Bogot\u00e1, Lima,\r\n12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fes-mx%2Fwebinars%2Fgenesys-copilot-and-routing|title:Registrarme\"][\/vc_column][\/vc_row]","post_title":"Webinar Agentic Virtual Agents: la evoluci\u00f3n de la IA en Genesys","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"introducing-agentic-virtual-agents","to_ping":"","pinged":"","post_modified":"2026-07-01 11:28:49","post_modified_gmt":"2026-07-01 18:28:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&p=626285","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_title":"Presentamos Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia","meta_description":"Reg\u00edstrate a nuestro webinar de Speech and text analytics con Virtual Supervisor IA que escucha, analiza y ayuda a mejorar cada experiencia","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"

Gracias por inscribirte a nuestro webinar. Nos vemos el mi\u00e9rcoles 15 de julio, 2026 \ufe31\u00a0 Hora:<\/strong> 10AM CDMX, 11AM Bogot\u00e1, Lima, 12PM Santiago de Chile, 1PM Bs. As, S\u00e3o Paulo<\/p>\n","next_steps_type":"default","ns_title":"Continuar explorando","ns_subtitle":"","w_sdate":"07\/15\/2026 10:00 am","w_edate":"07\/15\/2026 11:00 am","w_scope":"single","w_single_timezone":"Hora MX","enable_intellimize_api":false,"enable_global_intellimize":true,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/629856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/users\/1144"}],"version-history":[{"count":3,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/629856\/revisions"}],"predecessor-version":[{"id":633829,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/webinars\/629856\/revisions\/633829"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/media\/627076"}],"wp:attachment":[{"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/media?parent=629856"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_priority?post=629856"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme?post=629856"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_bundle?post=629856"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_contenttheme2?post=629856"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_capability_sitewide?post=629856"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_products_programs?post=629856"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buying_job?post=629856"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_buyer_persona?post=629856"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_sector?post=629856"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/neverland.genesys.com\/es-mx\/wp-json\/wp\/v2\/tax_segment?post=629856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}