{"id":630203,"date":"2026-06-25T14:31:46","date_gmt":"2026-06-25T21:31:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=630203"},"modified":"2026-07-27T07:12:49","modified_gmt":"2026-07-27T14:12:49","slug":"genesys-copilot-and-routing","status":"publish","type":"webinars","link":"https:\/\/neverland.genesys.com\/pt-br\/webinars\/genesys-copilot-and-routing","title":{"rendered":"Webinar: Roteamento inteligente e suporte em tempo real para equipes de alta performance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<h6><strong>AI Webinar Series<\/strong><\/h6>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"183himz\" data-start=\"2143\" data-end=\"2228\"><span role=\"text\">Roteamento inteligente e suporte em tempo real para equipes de alta performance<\/span><\/h1>\n<h6><strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UW4IAM\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/neverland.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630203?thankyou=630203&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/neverland.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630203\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/neverland.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630203\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"630203\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscreva-se\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscreva-se\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\"><strong>Como ajudar seus agentes a tomar melhores decis\u00f5es em tempo real<\/strong><\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2230\" data-end=\"2406\">Oferecer uma excelente experi\u00eancia depende de conectar cada cliente ao recurso mais adequado e fornecer \u00e0s equipes as informa\u00e7\u00f5es necess\u00e1rias para agir com rapidez e confian\u00e7a.<\/p>\n<p class=\"\" data-start=\"2408\" data-end=\"2730\">Neste webinar, descubra como combinar roteamento inteligente e IA para direcionar cada intera\u00e7\u00e3o ao agente ideal, reduzir o tempo de atendimento e apoiar as equipes em tempo real. Veja como aumentar a produtividade, melhorar a qualidade do atendimento e oferecer experi\u00eancias mais eficientes para clientes e colaboradores.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p data-start=\"0\" data-end=\"103\">Entenda como o roteamento avan\u00e7ado impulsionado por IA otimiza as intera\u00e7\u00f5es com os clientes.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p data-start=\"0\" data-end=\"103\">Descubra como o Agent Copilot ajuda os agentes com intelig\u00eancia em tempo real.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p data-start=\"105\" data-end=\"187\">Aprenda como recomenda\u00e7\u00f5es impulsionadas por IA melhoram a efici\u00eancia e os resultados.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p data-start=\"189\" data-end=\"281\">Conhe\u00e7a um preview do roadmap do Agent Copilot e das pr\u00f3ximas inova\u00e7\u00f5es.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"container \">\n<div class=\"row \">\n<div class=\"col-md-12 order-1 order-md-1 \">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Conhe\u00e7a os speakers:<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221; css=&#8221;.vc_custom_1754501852048{padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/neverland.genesys.com\/media\/Speakers-BR-04-3.png\" alt=\"Eduardo Garcia\" ><\/div><div class=\"details\"><p class=\"name h5\">Eduardo Garcia<\/p><p class=\"info\">AI and Experience Orchestration Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/neverland.genesys.com\/media\/Speakers-BR-06-1.png\" alt=\"Debora Rocha\" ><\/div><div class=\"details\"><p class=\"name h5\">Debora Rocha<\/p><p class=\"info\">Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"container \">\n<div class=\"row \">\n<div class=\"col-md-12 order-1 order-md-1 \">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1785161564887  \" ><div class=\"card-body\"><h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP69579332 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP69579332 BCX0\">IA que resolve do in\u00edcio ao fim: menos esfor\u00e7o, mais <\/span><\/span><span class=\"TextRun MacChromeBold SCXP69579332 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP69579332 BCX0\">resolu\u00e7\u00e3o<\/span><\/span><span class=\"EOP SCXP69579332 BCX0\">\u200b<\/span><br \/>\n<\/strong><\/h5>\n<h6>Veja como aumentar a taxa de resolu\u00e7\u00e3o no primeiro contato e reduzir o esfor\u00e7o do cliente.<\/h6>\n<p><strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026<br \/>\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/introducing-agentic-virtual-agents\" target=\"_blank\" rel=\"\">Inscreva-se<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1785161470165  \" ><div class=\"card-body\"><h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP90156848 BCX0\">Da conversa <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">ao<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">resultado<\/span><\/span><span class=\"TextRun MacChromeBold SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP90156848 BCX0\">: <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">como<\/span><\/span> <span class=\"TextRun MacChromeBold SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-962b8668-ad65-4ccb-bbfa-1acb98d5d4d3 ContextualSpellingAndGrammarErrorZoomed SCXP90156848 BCX0\">a<\/span><\/span><span class=\"TextRun MacChromeBold SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP90156848 BCX0\"> IA <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">converte<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">cada<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">intera\u00e7\u00e3o<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">em<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">decis\u00f5es<\/span><\/span><span class=\"TextRun MacChromeBold SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP90156848 BCX0\"> de <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP90156848 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP90156848 BCX0\">neg\u00f3cio<\/span><\/span><span class=\"EOP SCXP90156848 BCX0\">\u200b<\/span><br \/>\n<\/strong><\/h5>\n<h6><span class=\"TextRun SCXP59004089 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP59004089 BCX0\">Descubra como transformar cada <\/span><\/span><span class=\"TextRun SCXP59004089 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP59004089 BCX0\">conversa em intelig\u00eancia acion\u00e1vel para <\/span><\/span><span class=\"TextRun SCXP59004089 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP59004089 BCX0\">melhorar a experi\u00eancia do cliente e o <\/span><\/span><span class=\"TextRun SCXP59004089 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP59004089 BCX0\">desempenho das equipes.<\/span><\/span><span class=\"EOP SCXP59004089 BCX0\">\u200b<\/span><\/h6>\n<p><strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026<br \/>\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-speech-and-text-analytics-and-virtual-supervisor\" target=\"_blank\" rel=\"\">Inscreva-se<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1785161483768  \" ><div class=\"card-body\"><h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP267092802 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP267092802 BCX0\">Menos abandono, mais convers\u00e3o: otimize cada etapa <\/span><\/span><span class=\"TextRun MacChromeBold SCXP267092802 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP267092802 BCX0\">da jornada do cliente<\/span><\/span><span class=\"EOP SCXP267092802 BCX0\">\u200b<\/span><br \/>\n<\/strong><\/h5>\n<h6><span class=\"TextRun SCXP228297680 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP228297680 BCX0\">Identifique os momentos cr\u00edticos que <\/span><\/span><span class=\"TextRun SCXP228297680 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP228297680 BCX0\">geram abandono e transforme dados em <\/span><\/span><span class=\"TextRun SCXP228297680 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP228297680 BCX0\">decis\u00f5es que aumentam a convers\u00e3o e <\/span><\/span><span class=\"TextRun SCXP228297680 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP228297680 BCX0\">reduzem custos.<\/span><\/span><span class=\"EOP SCXP228297680 BCX0\">\u200b<\/span><\/h6>\n<p><strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026<br \/>\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-journey-management-and-admin-copilot\" target=\"_blank\" rel=\"\">Inscreva-se<\/a><\/div>[\/vc_column][vc_column]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] AI Webinar Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Roteamento inteligente e suporte em tempo real para equipes de alta performance Data: Quarta-feira, 26 de agosto de 2026 \ufe31 Hor\u00e1rio: 09h00 (S\u00e3o Paulo) [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Como ajudar seus agentes a tomar melhores decis\u00f5es em tempo real Oferecer [&hellip;]<\/p>\n","protected":false},"author":1144,"featured_media":630440,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-630203","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":false,"resource_next_steps":[{"ID":629822,"post_author":"1144","post_date":"2026-06-25 11:52:03","post_date_gmt":"2026-06-25 18:52:03","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1><span class=\"TextRun MacChromeBold SCXP218940871 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP218940871 BCX0\">IA que resolve do in\u00edcio ao fim: menos esfor\u00e7o, mais <\/span><\/span><span class=\"TextRun MacChromeBold SCXP218940871 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP218940871 BCX0\">resolu\u00e7\u00e3o<\/span><\/span><span class=\"EOP SCXP218940871 BCX0\">\u200b<\/span><\/h1>\r\n<h6><span class=\"TextRun SCXP97797550 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP97797550 BCX0\">Veja como empresas est\u00e3o aumentando <\/span><\/span><span class=\"TextRun SCXP97797550 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP97797550 BCX0\">a taxa de resolu\u00e7\u00e3o no primeiro contato e <\/span><\/span><span class=\"TextRun SCXP97797550 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP97797550 BCX0\">reduzindo o esfor\u00e7o do cliente.\r\n<\/span><\/span><strong><span class=\"EOP SCXP97797550 BCX0\">\u200b<\/span>\r\nData:<\/strong> Quarta-feira, 5 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 9h (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVfIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>As organiza\u00e7\u00f5es est\u00e3o evoluindo al\u00e9m da automa\u00e7\u00e3o tradicional para solu\u00e7\u00f5es mais inteligentes e aut\u00f4nomas.<\/strong><\/p>\r\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"311\" data-end=\"561\">Os clientes esperam resolver suas necessidades com rapidez, autonomia e sem precisar repetir informa\u00e7\u00f5es. No entanto, muitas organiza\u00e7\u00f5es ainda enfrentam dificuldades para oferecer experi\u00eancias fluidas quando as solicita\u00e7\u00f5es se tornam mais complexas.<\/p>\r\n<p data-start=\"563\" data-end=\"874\">Neste webinar, descubra como empresas est\u00e3o utilizando IA para aumentar a resolu\u00e7\u00e3o no primeiro contato, reduzir o esfor\u00e7o do cliente e automatizar jornadas completas com mais efici\u00eancia. Veja como uma estrat\u00e9gia baseada em IA pode oferecer experi\u00eancias mais r\u00e1pidas, inteligentes e conectadas do in\u00edcio ao fim.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-pm-slice=\"1 1 []\">Descubra como a Genesys est\u00e1 redefinindo a IA com uma abordagem centrada em IA ag\u00eantica<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n<p data-pm-slice=\"1 1 []\">Explore como agentes aut\u00f4nomos de IA podem elevar a experi\u00eancia do cliente<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n<p data-pm-slice=\"1 1 []\">Obtenha insights sobre casos de uso pr\u00e1ticos que voc\u00ea pode aplicar em sua organiza\u00e7\u00e3o<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]\r\n<p data-pm-slice=\"1 1 []\">Assista a uma demonstra\u00e7\u00e3o ao vivo dos Agentic Virtual Agents em a\u00e7\u00e3o<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630114\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"631291\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785155801520{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP169105100 BCX0\">Da conversa <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">ao<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">resultado<\/span><\/span><span class=\"TextRun MacChromeBold SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP169105100 BCX0\">: <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">como<\/span><\/span> <span class=\"TextRun MacChromeBold SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-962b8668-ad65-4ccb-bbfa-1acb98d5d4d3 ContextualSpellingAndGrammarErrorZoomed SCXP169105100 BCX0\">a<\/span><\/span><span class=\"TextRun MacChromeBold SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP169105100 BCX0\"> IA <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">converte<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">cada<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">intera\u00e7\u00e3o<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">em<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">decis\u00f5es<\/span><\/span><span class=\"TextRun MacChromeBold SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP169105100 BCX0\"> de <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP169105100 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP169105100 BCX0\">neg\u00f3cio<\/span><\/span><span class=\"EOP SCXP169105100 BCX0\">\u200b<\/span>\r\n<\/strong><\/h5>\r\n<h6><span class=\"TextRun SCXP120388926 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP120388926 BCX0\">Descubra como transformar cada <\/span><\/span><span class=\"TextRun SCXP120388926 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP120388926 BCX0\">conversa em intelig\u00eancia acion\u00e1vel para <\/span><\/span><span class=\"TextRun SCXP120388926 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP120388926 BCX0\">melhorar a experi\u00eancia do cliente e o <\/span><\/span><span class=\"TextRun SCXP120388926 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP120388926 BCX0\">desempenho das equipes.<\/span><\/span><span class=\"EOP SCXP120388926 BCX0\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785155846091{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>\u00a0Webinar: <span class=\"TextRun MacChromeBold SCXP247810655 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP247810655 BCX0\">Menos abandono, mais convers\u00e3o: otimize cada etapa <\/span><\/span><span class=\"TextRun MacChromeBold SCXP247810655 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP247810655 BCX0\">da jornada do cliente<\/span><\/span><span class=\"EOP SCXP247810655 BCX0\">\u200b<\/span>\r\n<\/strong><\/h5>\r\n<h6><span class=\"TextRun SCXP239937728 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP239937728 BCX0\">Identifique os momentos cr\u00edticos que <\/span><\/span><span class=\"TextRun SCXP239937728 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP239937728 BCX0\">geram abandono e transforme dados em <\/span><\/span><span class=\"TextRun SCXP239937728 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP239937728 BCX0\">decis\u00f5es que aumentam a convers\u00e3o e <\/span><\/span><span class=\"TextRun SCXP239937728 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP239937728 BCX0\">reduzem custos.<\/span><\/span><span class=\"EOP SCXP239937728 BCX0\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785155862079{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP13875846 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP13875846 BCX0\">Roteamento inteligente e suporte em tempo real para <\/span><\/span><span class=\"TextRun MacChromeBold SCXP13875846 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP13875846 BCX0\">equipes de alta performance<\/span><\/span><span class=\"EOP SCXP13875846 BCX0\">\u200b<\/span><\/strong><\/h5>\r\n<h6><span class=\"TextRun SCXP150551526 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP150551526 BCX0\">Veja como direcionar cada cliente ao <\/span><\/span><span class=\"TextRun SCXP150551526 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP150551526 BCX0\">agente certo e equipar suas equipes com <\/span><\/span><span class=\"TextRun SCXP150551526 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP150551526 BCX0\">as informa\u00e7\u00f5es certas para reduzir o <\/span><\/span><span class=\"TextRun SCXP150551526 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP150551526 BCX0\">tempo de atendimento e aumentar a <\/span><\/span><span class=\"TextRun SCXP150551526 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP150551526 BCX0\">efici\u00eancia operacional.<\/span><\/span><span class=\"EOP SCXP150551526 BCX0\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: IA que resolve do in\u00edcio ao fim menos esfor\u00e7o, mais resolu\u00e7\u00e3o\u200b","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"introducing-agentic-virtual-agents","to_ping":"","pinged":"","post_modified":"2026-07-27 06:26:57","post_modified_gmt":"2026-07-27 13:26:57","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=629822","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":630126,"post_author":"1144","post_date":"2026-06-25 14:00:29","post_date_gmt":"2026-06-25 21:00:29","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Menos abandono, mais convers\u00e3o: otimize cada etapa da jornada do cliente<\/h1>\r\n<h6><span class=\"TextRun SCXP73609635 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP73609635 BCX0\">Identifique os momentos cr\u00edticos que <\/span><\/span><span class=\"TextRun SCXP73609635 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP73609635 BCX0\">geram abandono e transforme dados em <\/span><\/span><span class=\"TextRun SCXP73609635 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP73609635 BCX0\">decis\u00f5es que aumentam a convers\u00e3o e <\/span><\/span><span class=\"TextRun SCXP73609635 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP73609635 BCX0\">reduzem custos.<\/span><\/span><span class=\"EOP SCXP73609635 BCX0\">\u200b<\/span>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVzIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]<strong data-start=\"658\" data-end=\"714\">Uma nova forma de entender o que seus clientes est\u00e3o vivenciando<\/strong>\r\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1627\" data-end=\"1795\">Os clientes n\u00e3o abandonam uma jornada por acaso. Pequenos pontos de atrito ao longo da experi\u00eancia podem impactar diretamente a convers\u00e3o, a satisfa\u00e7\u00e3o e a fideliza\u00e7\u00e3o.<\/p>\r\n<p data-start=\"1797\" data-end=\"2136\">Neste webinar, descubra como identificar os momentos cr\u00edticos da jornada do cliente, compreender onde ocorrem perdas de oportunidades e transformar dados em a\u00e7\u00f5es que melhoram a experi\u00eancia. Veja como uma vis\u00e3o completa da jornada ajuda sua organiza\u00e7\u00e3o a aumentar convers\u00f5es, reduzir custos operacionais e tomar decis\u00f5es mais estrat\u00e9gicas.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Entenda como a an\u00e1lise de jornadas gera insights acion\u00e1veis[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubra como obter uma vis\u00e3o completa das intera\u00e7\u00f5es com os clientes.[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprenda a identificar oportunidades de otimiza\u00e7\u00e3o[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Descubra como fortalecer a gest\u00e3o da qualidade.\r\n<h3 data-section-id=\"a37kah\" data-start=\"304\" data-end=\"338\"><\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630128\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630129\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785159981897{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold BCX0 SCXP146890481\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP146890481\">IA que resolve do in\u00edcio ao fim: menos esfor\u00e7o, mais <\/span><\/span><span class=\"TextRun MacChromeBold BCX0 SCXP146890481\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP146890481\">resolu\u00e7\u00e3o<\/span><\/span><span class=\"EOP BCX0 SCXP146890481\">\u200b<\/span>\r\n<\/strong><\/h5>\r\n<h6>Veja como aumentar a taxa de resolu\u00e7\u00e3o no primeiro contato e reduzir o esfor\u00e7o do cliente.<\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785160000524{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP36814378 BCX0\">Da conversa <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">ao<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">resultado<\/span><\/span><span class=\"TextRun MacChromeBold SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP36814378 BCX0\">: <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">como<\/span><\/span> <span class=\"TextRun MacChromeBold SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-962b8668-ad65-4ccb-bbfa-1acb98d5d4d3 ContextualSpellingAndGrammarErrorZoomed SCXP36814378 BCX0\">a<\/span><\/span><span class=\"TextRun MacChromeBold SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP36814378 BCX0\"> IA <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">converte<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">cada<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">intera\u00e7\u00e3o<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">em<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">decis\u00f5es<\/span><\/span><span class=\"TextRun MacChromeBold SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP36814378 BCX0\"> de <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP36814378 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP36814378 BCX0\">neg\u00f3cio<\/span><\/span><span class=\"EOP SCXP36814378 BCX0\">\u200b<\/span>\r\n<\/strong><\/h5>\r\n<h6><span class=\"TextRun BCX0 SCXP177119550\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP177119550\">Descubra como transformar cada <\/span><\/span><span class=\"TextRun BCX0 SCXP177119550\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP177119550\">conversa em intelig\u00eancia acion\u00e1vel para <\/span><\/span><span class=\"TextRun BCX0 SCXP177119550\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP177119550\">melhorar a experi\u00eancia do cliente e o <\/span><\/span><span class=\"TextRun BCX0 SCXP177119550\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP177119550\">desempenho das equipes.<\/span><\/span><span class=\"EOP BCX0 SCXP177119550\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785160018215{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP106887711 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP106887711 BCX0\">Roteamento inteligente e suporte em tempo real para <\/span><\/span><span class=\"TextRun MacChromeBold SCXP106887711 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP106887711 BCX0\">equipes de alta performance<\/span><\/span><span class=\"EOP SCXP106887711 BCX0\">\u200b<\/span><\/strong><\/h5>\r\n<h6><span class=\"TextRun SCXP76301468 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP76301468 BCX0\">Veja como direcionar cada cliente ao <\/span><\/span><span class=\"TextRun SCXP76301468 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP76301468 BCX0\">agente certo e equipar suas equipes com <\/span><\/span><span class=\"TextRun SCXP76301468 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP76301468 BCX0\">as informa\u00e7\u00f5es certas para reduzir o <\/span><\/span><span class=\"TextRun SCXP76301468 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP76301468 BCX0\">tempo de atendimento e aumentar a <\/span><\/span><span class=\"TextRun SCXP76301468 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP76301468 BCX0\">efici\u00eancia operacional.<\/span><\/span><span class=\"EOP SCXP76301468 BCX0\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: Menos abandono, mais convers\u00e3o otimize cada etapa da jornada do cliente","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-journey-management-and-admin-copilot","to_ping":"","pinged":"","post_modified":"2026-07-27 07:00:23","post_modified_gmt":"2026-07-27 14:00:23","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=630126","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":626390,"post_author":"1144","post_date":"2026-05-28 09:52:59","post_date_gmt":"2026-05-28 16:52:59","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1><span class=\"TextRun MacChromeBold SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP35497546 BCX0\">Da conversa <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">ao<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">resultado<\/span><\/span><span class=\"TextRun MacChromeBold SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP35497546 BCX0\">: <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">como<\/span><\/span> <span class=\"TextRun MacChromeBold SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-962b8668-ad65-4ccb-bbfa-1acb98d5d4d3 ContextualSpellingAndGrammarErrorZoomed SCXP35497546 BCX0\">a<\/span><\/span><span class=\"TextRun MacChromeBold SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP35497546 BCX0\"> IA <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">converte<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">cada<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">intera\u00e7\u00e3o<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">em<\/span><\/span> <span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">decis\u00f5es<\/span><\/span><span class=\"TextRun MacChromeBold SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP35497546 BCX0\"> de <\/span><\/span><span class=\"TextRun MacChromeBold SpellingErrorZoomed SCXP35497546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-dafd361a-6888-442f-8566-29db241ee1e9 SCXP35497546 BCX0\">neg\u00f3cio<\/span><\/span><span class=\"EOP SCXP35497546 BCX0\">\u200b<\/span><\/h1>\r\n<span class=\"TextRun SCXP227889916 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP227889916 BCX0\">Descubra como transformar cada <\/span><\/span><span class=\"TextRun SCXP227889916 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP227889916 BCX0\">conversa em intelig\u00eancia acion\u00e1vel para <\/span><\/span><span class=\"TextRun SCXP227889916 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP227889916 BCX0\">melhorar a experi\u00eancia do cliente e o <\/span><\/span><span class=\"TextRun SCXP227889916 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP227889916 BCX0\">desempenho das equipes.<\/span><\/span><span class=\"EOP SCXP227889916 BCX0\">\u200b<\/span>\r\n\r\nData: Quarta-feira, 12 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVuIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Como ajudar supervisores e equipes a melhorar desempenho e qualidade em tempo real<\/strong><\/p>\r\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"973\" data-end=\"1227\">Todos os dias, milhares de conversas geram informa\u00e7\u00f5es valiosas sobre o comportamento dos clientes, o desempenho das equipes e oportunidades de melhoria. O desafio \u00e9 transformar esse volume de dados em decis\u00f5es que realmente gerem impacto para o neg\u00f3cio.<\/p>\r\n<p data-start=\"1229\" data-end=\"1540\">Participe deste webinar e descubra como utilizar IA para transformar intera\u00e7\u00f5es em intelig\u00eancia acion\u00e1vel. Veja como identificar tend\u00eancias, compreender o sentimento dos clientes, melhorar a qualidade do atendimento e apoiar decis\u00f5es que impulsionam melhores resultados para clientes, equipes e para a opera\u00e7\u00e3o.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubra como o Virtual Supervisor ajuda a melhorar o desempenho e o engajamento das equipes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprenda as melhores pr\u00e1ticas para an\u00e1lise de sentimento e empatia[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Descubra como o Admin Copilot simplifica e acelera tarefas administrativas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Obtenha insights pr\u00e1ticos para maximizar o desempenho e os resultados da plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630118\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630119\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785158941432{background-color: #F1EFEA !important;}\"]\r\n<h5><strong><span class=\"TextRun MacChromeBold SCXP122446872 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP122446872 BCX0\">IA que resolve do in\u00edcio ao fim: menos esfor\u00e7o, mais <\/span><\/span><span class=\"TextRun MacChromeBold SCXP122446872 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP122446872 BCX0\">resolu\u00e7\u00e3o<\/span><\/span><span class=\"EOP SCXP122446872 BCX0\">\u200b<\/span>\r\n<\/strong><\/h5>\r\n<h6>Veja como aumentar a taxa de resolu\u00e7\u00e3o no primeiro contato e reduzir o esfor\u00e7o do cliente.<\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785158973218{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP6062586 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP6062586 BCX0\">Roteamento inteligente e suporte em tempo real para <\/span><\/span><span class=\"TextRun MacChromeBold SCXP6062586 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP6062586 BCX0\">equipes de alta performance<\/span><\/span><span class=\"EOP SCXP6062586 BCX0\">\u200b<\/span><\/strong><\/h5>\r\n<h6><span class=\"TextRun SCXP164973486 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP164973486 BCX0\">Veja como direcionar cada cliente ao <\/span><\/span><span class=\"TextRun SCXP164973486 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP164973486 BCX0\">agente certo e equipar suas equipes com <\/span><\/span><span class=\"TextRun SCXP164973486 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP164973486 BCX0\">as informa\u00e7\u00f5es certas para reduzir o <\/span><\/span><span class=\"TextRun SCXP164973486 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP164973486 BCX0\">tempo de atendimento e aumentar a <\/span><\/span><span class=\"TextRun SCXP164973486 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP164973486 BCX0\">efici\u00eancia operacional.<\/span><\/span><span class=\"EOP SCXP164973486 BCX0\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1785158990335{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: <span class=\"TextRun MacChromeBold SCXP196447436 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP196447436 BCX0\">Menos abandono, mais convers\u00e3o: otimize cada etapa <\/span><\/span><span class=\"TextRun MacChromeBold SCXP196447436 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP196447436 BCX0\">da jornada do cliente<\/span><\/span><span class=\"EOP SCXP196447436 BCX0\">\u200b<\/span>\r\n<\/strong><\/h5>\r\n<h6><span class=\"TextRun SCXP108938874 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP108938874 BCX0\">Identifique os momentos cr\u00edticos que <\/span><\/span><span class=\"TextRun SCXP108938874 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP108938874 BCX0\">geram abandono e transforme dados em <\/span><\/span><span class=\"TextRun SCXP108938874 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP108938874 BCX0\">decis\u00f5es que aumentam a convers\u00e3o e <\/span><\/span><span class=\"TextRun SCXP108938874 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP108938874 BCX0\">reduzem custos.<\/span><\/span><span class=\"EOP SCXP108938874 BCX0\">\u200b<\/span><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: Da conversa ao resultado como a IA converte cada intera\u00e7\u00e3o em decis\u00f5es de neg\u00f3cio\u200b","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-speech-and-text-analytics-and-virtual-supervisor","to_ping":"","pinged":"","post_modified":"2026-07-27 06:30:07","post_modified_gmt":"2026-07-27 13:30:07","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626390","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_title":"Webinar | IA para equipes de alta performance | Genesys","meta_description":"Veja como combinar roteamento inteligente e IA para reduzir o tempo de atendimento, aumentar a efici\u00eancia e melhorar a experi\u00eancia do cliente.","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Obrigado por se inscrever no nosso webinar! 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