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When a contact center became a lifeline, she kept it running

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Norma Adriana Delgado
Digital Platforms Manager, Telefónica

Meet genesys cloud v3

Meet Genesys Cloud.
The radically easy, all-in-one
cloud contact center.

Deliver personalized experiences on the channel of your customers’ choice and give your team the tools to make every moment count.

Genesys helps contact centers of all sizes connect with their customers.

Contact centers big and small rely on Genesys to create meaningful customer experiences.
See how these brands are building trust and loyalty.

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ATB Financial transitioned from a legacy on-premises platform to the cloud with Genesys Engage.

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Fashion guru TechStyle leverages AI with the Genesys Cloud platform to maximize efficiency.

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The Genesys Cloud platform gave WGU the know-how to enrich the student experience.

Life happens.
So should great customer experience.

Put your customers first with the world’s #1 CX platform

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Get insights from real users and analysts.
And make your job easier.

Genesys Cloud contact center belongs on your short list.

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Hear what customers are saying.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

5 stars

Grayton E. Koenig, National Solutions Consultant

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

10 out of 10

Sharon Woodard, IT Service Desk Manager
Blue Cross Blue Shield of Tennessee

Solutions for service, marketing and sales.

Increase first contact resolution

See how you can get customers to the best resource the first time, on any channel, and ensure employees have the right tools and training for quick resolution.

Personalize customer experience

Turn customer experience into your advantage by anticipating customer needs, communicating how they choose on the channels they choose, and making it all personal.

Build a better infrastructure

Free up your IT team with a world-class contact center that automates administrative tasks while delivering the tools, analytics and technology designed to evolve with your business.

Differentiate your business

Make the right impression with a personalized experience across all channels. Get customers immediately to the best resource to resolve issues and deliver campaign messaging.

Improve communication

Increase employee collaboration and the effectiveness of your internal communications to better align your teams, deliver relevant information at the right time and improve metrics.

Increase productivity

Get more from your workforce with the right training and productivity tools. Use analytics to gain insights into where you have gaps, and then act on that knowledge.

Increase lead quality

Mine call recordings and customer data for better understanding of customer buying behaviors, and use these insights to enhance messaging and offers and deliver better leads.

Proactively engage customers

Reach out to customers through their preferred channel—from email to social media or webchat—to engage, message and accelerate lead conversions.

Accelerate lead distribution

Use innovative lead management tools to more accurately assess, qualify and distribute leads quickly to the best reps to move them forward.

Act quickly

Get your hottest leads to your best closers immediately with a routing engine that automatically distributes leads to the best rep to convert the customer.

Reach out to prospects

Increase conversion rates with an automated outbound program that proactively delivers timely, relevant and contextual messages to prospects on their preferred channels.

Win more deals

Gain real-time insights into customer trends and behavior and give your reps the information they need for more success in acquisition, up-sell and win-back situations.