COVID-19 impact. Information here

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    Genesys named a Leader
    in Gartner 2020 Magic
    Quadrant for CCaaS

    Placed furthest for Completeness of Vision

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  • CLOUD CONTACT
    CENTER SOFTWARE
    TO CONNECT YOU WITH
    YOUR CUSTOMERS

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Now organizations of all sizes can deliver AI-powered, personalized experiences.

Delight your customers, inspire your team,
offer personalization on every channel, anywhere, anytime.

Find the solution that fits your organization.

EnterpriseSMB

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:

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Increase in digital sales.

AI engages customers at the right time and with the right resource and action.

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Increase in agent productivity.

Arm your agents with the tools and skills to amaze your customers.

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ROI in <3 months.

Discover lasting ROI from your contact center in months, not years.

Reviewed and ranked. See why Genesys has been named a Forrester CCaaS leader.

Forrester ccaas leader

From our customers

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

Sharon Woodard, IT Service Desk Manager, Blue Cross Blue Shield of Tennessee