COVID-19 impact. Information here

Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call center software

Prices listed are per named user, billed annually.

Currency

Genesys Cloud 1

Solve customer problems faster

  • Inbound and outbound voice
  • IVR minutes, data storage, API requests

Talk to sales

Genesys Cloud 3

Unlimited channel surfing

  • Includes Genesys Cloud 1 and 2 +
  • SMS and messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

Talk to sales

Have a question? Explore our easy to use FAQ page

Self-Service

Speech-enabled IVR

Voicebots

Chatbots

Unlimited chat and email routing

Co-browse and screenshare

SMS and messaging apps routing

Inbound

Inbound Voice Routing

Voicemail

Callback (IVR and web)

Outbound

Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Integrations

Access to AppFoundry Marketplace

Platform APIs

Insights

Real-time and historical views

Historical reporting

Performance dashboards

Explore our add-ons for more flexible pricing.

Check out Genesys Cloud plan options
to select which best fits your business needs

Named user

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price.

By the hour pricing

By-the-hour pricing

Pay for time used by logged in users

Best for contact centers with part-time agents or frequent usage spikes.

By the hour pricing

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.