Analyst and user reviews
See why Genesys Cloud is a leading contact center solution.
Gartner Magic Quadrant for 2020 Contact Center as a Service, Worldwide
Gartner recognizes Genesys as a leader in Contact Center as a Service (CCaaS) solutions
The Forrester Wave: Contact Center as a Service CCaaS Providers Q3 2020
Forrester names Genesys a leader in Contact Center as a Service (CCaaS) solutions
Omdia names Genesys a leader in the cloud contact center market for 2020-2021
Omdia gives Genesys high marks in their in-depth analysis of cloud contact center platforms