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Featured resources

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Practical guide to creating a contact center RFP

19 minutes

Making data AI-ready

17 minutes

Set bot confidence thresholds with confidence

9 minutes

12 reasons to upgrade your CX software

5 minutes

Planning, managing and empowering your digital workforce

8 minutes

Cloud technology to support any new normal

8 minutes

Journey mapping and the role of predictive engagement

6 minutes

Eight reasons you need great contact center recording

5 minutes

Analyst and user reviews

See why Genesys Cloud is a leading contact center solution.

Gartner Magic Quadrant for 2020 Contact Center as a Service, Worldwide

Gartner recognizes Genesys as a leader in Contact Center as a Service (CCaaS) solutions

34 minutes

The Forrester Wave: Contact Center as a Service CCaaS Providers Q3 2020

Forrester names Genesys a leader in Contact Center as a Service (CCaaS) solutions

27 minutes

Omdia names Genesys a leader in the cloud contact center market for 2020-2021

Omdia gives Genesys high marks in their in-depth analysis of cloud contact center platforms

25 minutes

Genesys named a leader in the Fall 2020 G2 Grid® Report for Contact Center Operations

Real contact center software users prefer Genesys

20 minutes

Artificial intelligence

See how AI technologies transform the contact center industry.

10 ways AI improves customer experience

Real-world uses of AI in contact centers

3 employee experience benefits of AI technology

Empower your employees to find CX success

Improve your CX with 7 AI-powered capabilities

Build better, stronger relationships

AI-powered contact center interactive tour

Go behind the scenes to see AI in action

Change management

Take the right approach to transforming both your organization and technology.

A practical guide to change management

Manage call center changes for better results

Be the change management hero your business needs

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Managing change: From on-premises to cloud

An on-demand webinar

CX blueprint builder

Design your ideal customer experience solution

Platform and solution support

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The Knowledge Network

Find everything you need to know about the Genesys Cloud™ platform and other products and services.

Genesys Cloud support

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Genesys Cloud Resource Center

Discover all you can do with Genesys Cloud in this online user’s manual customized for specific user roles.

Genesys Cloud Developer Center

Explore IT tips and tools, technical documentation and the Genesys AppFoundry Marketplace.

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.