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You've got an ally and trusted guide with Genesys Customer Success

Reach your goals faster with expert guidance and tools

Choose a partner who’s with you all the way

Orchestrating customer experiences that boost your brand’s reputation and build long-term loyalty is an ongoing endeavor. And it takes more than just a vendor with a solution.

Get the most from your technology investment with a dedicated partner that will work with you before, during and after your deployment. That’s the driver behind Genesys Customer Success.

Illuminate your path from Point A to Point B

In this rapidly changing market, delivering great customer experience isn’t always simple. It’s not just about buying great tools. You also need the talent to make the most of those tools, every step of the way.

Genesys Customer Success gives you access to expert guidance, a clear plan to reach your goals and resources to help you get there faster. With 30 years of experience leading businesses toward their desired results, we designed the Genesys Customer Success framework to guide you toward success — and we’ve included it with every subscription of the Genesys CloudTM, Genesys EngageTM and PureConnect™ solutions.

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Faster adoption and time-to-value

A clear strategy and structured approach to implementing and learning new technology and processes equips teams to realize your customer experience vision.

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Higher return on investment

You invest in great technology to drive specific business outcomes. How well your entire organization aligns around the steps needed to successfully implement that technology has a significant effect on your ROI.

Connect your whole team

Increased self-sufficiency

Clear communication, expert coaching and a comprehensive collection of resources make it easy for your teams to realize your goals.

"We wanted to work with Genesys because we wanted to be in the cloud. But more than that, we wanted a partner — not a vendor."

David Bradshaw

Vice President

ATB Client Care

Realize your customer experience vision with the right expertise and resources

Customer Success Manager

As part of our promise to be with you through every step of your journey, all Genesys subscriptions come with access to a Customer Success Manager who will guide and coach you through all phases of your customer experience transformation.

Planning and tracking business outcomes

Whether your focus is revenue, cost, profit, customer or employee experience, or regulatory and legal compliance, your success plan ensures that the next steps are clear, and you know when you’re hitting your targets.

Skills development and training

Grow the business and technical skills needed to deliver meaningful experiences to your customers. From personalized self-study, instructor-led or virtual instructor-led courses, choose a learning path that’s right for you and your teams.

Change management

Developing and applying an effective strategy to manage change is critical to the success of your business. We’ve built a framework of planning, guidance and engagements to ensure your organization successfully adopts your new technology.

Expert engagements

Designed to maximize value, mitigate risk, and reduce effort and cost, our service catalog offers expert technical and business engagements to prepare you for go-live, ongoing operations and beyond.

Product support

Customer care provides a global, live answer service that’s available 24/7 to deal with any issue you might encounter. Our online resources, including the Resource Center, Community and Developer Center provide answers to a wide range of questions.

What to expect with Genesys Customer Success

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Lead change with an executive vision

The path blog resource

Follow the path to success

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Design your customer experience vision

Knowledge network resource

Access the Genesys Knowledge Network

Experience a demo that’s tailored for you

You can reach your goals — no matter what size your company is or what customer experience challenges you want to solve. From call center basics to the latest contact center innovations, Genesys brings together everything you want in a single, proven platform. Reach out today to see it in action.