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Build on a
future-proof
cloud platform

Get the flexibility, security and scale you need
with Genesys Cloud.

Platform man

Trust the platform designed with disruptors in mind

One of the world’s largest cloud contact centers builds on the Genesys Cloud™ platform to empower more than 30,000 peak agents to serve customers in new ways.

Companies like this grow exponentially by changing the future of their industry. And they rely on technology partners with the same passion for evolution.

Built by disruptors, the Genesys Cloud platform is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall.

See how an enterprise customer goes global with over 900 agents to personalize the digital buying experience for more than 5 million members worldwide.

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Stay fresh and innovative

The cloud is your playground for hypergrowth, providing the flexibility and speed you need to get ahead. But many clouds have monolithic architectures that are connected to antiquated methodologies and restrictive operations. The Genesys Cloud platform is built differently; it delivers the agility, efficiency and resilience you need to reliably respond to change.

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Scalable cloud-native architecture

The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience.

Fast forward

Continuous cloud delivery

We use Agile development practices to balance speed, predictability and quality, as well as DevOps methodologies to combine forces with operations. The Genesys Cloud platform knits these modern approaches together so you can quickly adapt to change.

Insurance

Less worry, more efficiency

Through global public cloud services that allow our engineers to treat infrastructure as code, the Genesys Cloud platform gives you unmatched scale, security, uptime and continuity. Worry less about human errors bringing you down or getting in your way.

Core region

  Satellite region (coming soon)

Globe platform

Global regions

The Genesys Cloud platform is designed to provide maximum geographical coverage for companies worldwide.

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Genesys named a Leader in Gartner
2020 Magic Quadrant for CCaaS

Placed furthest for Completeness of Vision

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Build on a solid foundation for dynamic customization

Buy a powerful, all-in-one solution to establish your new foundation in the cloud. Build the rest — creating the ideal mix of capabilities for your unique business needs — through a continuously evolving platform that empowers users of all technical levels to differentiate. And gain the flexibility to consume services the way you want.

All-in-one solution

Broad and deep capabilities

The Genesys Cloud solution delivers the broadest and deepest set of all-in-one Contact Center as a Service (CCaaS) capabilities available to expedite progress, reduce complexity and simplify the user experience. This means your team doesn’t have to build as much and, because of the power of the Genesys Cloud platform, what you do develop will have a greater impact.

Single set of microservices

Deploy a single set of microservices built to work together from the start, including major services such as base, carrier, application, AI and analytics services. This speeds your deployment, expansion and access to innovation.

Single toolset

Give your developers a single set of contact center APIs, SDKs and developer tools. Your team will spend less time learning different environments and connecting applications to deliver, and build on, a complete solution in the cloud.

Single interface

Get a single do-it-all interface for developers, administrators, operations experts, supervisors and agents. From system configuration and customization to engaging employees and customers in more personal ways, a single web-based interface makes it easy for your teams to do their jobs.

Single support team

While other cloud contact center providers offer complete solutions, their underlying applications are typically built separately, combined later or come from third parties. Employing a wide range of powerful capabilities using a single set of services means you only have to work with one team of experts.

Add simply

Genesys Cloud for Salesforce

Add Genesys Cloud interaction controls directly into your Salesforce interface with a pre-built integration by Genesys. Interaction types supported include inbound voice, callback, outbound dialing, chat, email, messages and voicemail. You can also route Salesforce emails, add click-to-dial, store interaction details within Salesforce and more. A free trial and single-click install are available on the Genesys AppFoundry Marketplace.

Genesys Cloud for Zendesk

Add Genesys Cloud interaction controls directly into your Zendesk interface with a pre-built integration by Genesys. Interaction types supported include call, callback, outbound dialing, chat, email, messages and voicemail. You can also add click-to-dial, store interaction details within Zendesk and more.

Microsoft Dynamics 365 Connector

Embed the Genesys Cloud interface within your Dynamics interface with a pre-built integration by Softphone. Rapidly deliver customer information to agents on a call by using call data from the Genesys Cloud solution to access your Dynamics account as well as a contact or case information. Outbound dialing from a Dynamics form using click-to-dial is also supported. A free trial and single-click install are available on the Genesys AppFoundry Marketplace.

AppFoundry

Browse the Genesys AppFoundry Marketplace to choose from a curated selection of integrations, applications and services that complement the Genesys Cloud solution to meet your specific requirements. You’ll find CRM integrations, unified communications solutions, additional analytics tools, gamification apps and much more.

Partner network

Connect with one of our partners to customize your Genesys Cloud solution using an existing add-on app or something they’ve developed specifically for you. We’ll help you find the right partner based on your requirements and industry segment. Find the right value-add reseller, strategic alliance partner or technology partner, depending on your needs.

Extend easily

Web hooks

Use web hooks to automatically post notifications about events occurring in one of your enterprise web applications to Genesys Cloud chat rooms. You use a query to set up the types of events to push, and then select which chat rooms should receive those notifications. The Genesys Cloud platform supports web hook integrations with a variety of third-party systems, including Bitbucket, GitHub, Jenkins, JIRA, PagerDuty, Pivotal Tracker, StatusPage, Trello, UserVoice and Zendesk.

Data actions

Gather data using external systems and tools and then perform actions in Genesys Cloud applications. You can use pre-built data actions, or build custom ones yourself, to make routing decisions within your interaction flow in Architect, to present information to your agents in scripts, or to act on data in other ways. Use our pre-built data actions for Salesforce, Zendesk, Microsoft, AWS and Genesys Cloud, or build your own custom actions against most JSON-based web services.

Events (Coming soon)

Genesys Cloud events let you react in real time to changing conditions within your contact center, wire-up events from other enterprise applications, perform operations on schedule and more. Use Architect workflows to keep all your enterprise applications communicating with each other and always synchronized.

Develop powerfully

Embeddable frameworks

Make it easy for your development team to put Genesys Cloud services inside your systems and tools with our embeddable framework. A common framework is shared by our CRM system and browser extension integrations, including Chrome, Firefox, Salesforce and Zendesk. The framework manages the interaction lifecycle, making API calls for the most common agent functions. Improvements to the Genesys Cloud platform are automatically available to your implementation.

APIs

Your developers can build almost anything, in any programming language, using the same fully secured and versioned public REST APIs that are used to build the Genesys Cloud all-in-one solution. Get APIs specific to your platform, co-browse, embeddable frameworks, screen share, web chat, web services data dip, web hooks, WebRTC softphone and client apps. As an API-first native cloud, the Genesys Cloud platform handles more than 8 billion API requests monthly – and scales seamlessly.

SDKs

Grant developers access to client libraries that wrap REST API calls in a simple-to-use interface for integrating the Genesys Cloud platform with your other applications. Documentation and source code are provided for the following languages: JavaScript, Java, Microsoft .NET, Ruby, Python, iOS and Go.

Genesys Cloud Developer Center

Give your dev team one place to go for all they need to build on the platform quickly. The Genesys Cloud Developer Center offers traditional resources, such as API and SDK documentation, open-source code examples and step-by-step tutorial projects. It also gives you access to easy-to-use development tools and a developer community to collaborate with experts.

Genesys Cloud Dev Community

Join the discussion in a forum curated by developer evangelists and contributors to the core Genesys Cloud platform. Use the forum to engage with experts on best practices, functional capabilities and common issues. Learn from your peers, too.

Consume flexibly

Three plans

Choose from three simple Genesys Cloud pricing plans, based on the capabilities you need.

Add-on bundles

Add digital channels to Genesys Cloud 1 or Genesys Cloud 2 plans, if you need them. Everyone in your organization can have access to additional channels or you can limit access to specific users.

Billing options

Choose the billing option that works best for you: billing based on named users, concurrent users or at an hourly rate for the total duration of time users are logged in to Genesys Cloud solution.

Voice services

Use convenient and flexible voice services. Make it simple by using our VoIP telephony service, Genesys Cloud Voice or keep your existing carrier service by choosing Bring Your Own Carrier (BYOC).

Unified communications

Unified communications and collaboration (UCC) capabilities are included with the Genesys Cloud all-in-one solution. You can use these to replace aging PBX systems and unify collaboration across the enterprise — or integrate with popular UCC solutions from Microsoft, Cisco, Zoom and others.

Trust with transparency

You have to be able to trust the cloud solutions and platforms you use.
That’s why we openly seek and publish information about protection and performance.

Security

Security is our top priority. We ensure your data is protected at all times and are constantly innovating to keep it that way.

Privacy

Your data is safe, and you have full control over it. We stay on top of the latest privacy developments so that doesn’t change.

Compliance

Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations.

Transparency

Go online anytime to see our security policy and performance — operational status, availability metrics and incident history.

There’s good reason to choose Genesys Cloud

Grow globally without limitations, rapidly deploy innovations, empower your employees, give developers all the tools they need — and more. Discover six reasons to choose the Genesys Cloud platform.

We have options to fit your needs

Keep it simple with the Genesys Cloud solution

If you’re not ready to customize, you can start with the easy, all-in-one contact center solution as your foundation in the cloud — and build on it when the time is right.

Manage more complexity with Genesys Engage

Designed with the world’s largest brands in mind, the Genesys Engage™ solution powers competitively superior customer experiences and digital transformation — at any scale.

Explore pricing options for Genesys Cloud

Our flexible pricing options are designed to help you purchase only the capabilities you need. If you want to scale down or upgrade at any time, we make it easy.

See everything you can do with Genesys Cloud.

Request a demo to see how Genesys Cloud enables fluid conversations across digital and voice channels in an easy, all-in-one interface.

Discover how your company can reap the benefits of a speedy deployment and simple administration, transforming your contact center into an experience center virtually overnight.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.