AI Has Changed Customer Expectations. Now What?

AI has changed what customers expect. Now, 92% of consumers want every organization to match the best experience they’ve ever had — anywhere. CX leaders feel the pressure: 86% expect AI is likely to be in nearly every interaction by 2029, yet adoption isn’t translating into outcomes. 

Watch July 29, 2026 as we unpack the new 2026 State of Customer Experience report.

You’ll learn: 

• What customers expect from CX in the AI era — and how it changed this year 

• Where AI investment is delivering value — and where it’s stalling 

• What leading organizations are doing differently 

Duration: 45 min.

Meet the Speakers